Bill Pay FAQ
How much does 1st Pay bill payment cost?
There is a $5.95 per month fee for members with Just
Checking. This fee will be waived with qualifying direct deposit
and acceptance of 1st Look online statements. The service is
free for all other account types.
Is there still a charge if I don't use every month?
Yes, but you can make the most of your account by setting
Can I use bill payment with any type of account?
Just like paper checks, bill payment can only be used with a
Is there a limit to the number of bill payment accounts I can
You can only have one bill payment account per checking
account. Members with multiple checking accounts will need to
set up bill payment for each checking account separately.
When is bill payment available?
You may schedule payments 24 hours a day, seven days a week.
How are bill payment transactions reflected on my checking
All bill payment transactions are reflected as an ACH debit
on the account statement.
How do I add new payees?
You add payees by using the Add Payee page.
How quickly is bill payment updated when a new payee is added or
when a payment account number is changed?
When you update payee information, the new information is
What do payees actually receive?
Electronic payees receive payment information in an
electronic format that credits their account. Non-electronic
merchants or individual payees receive a laser-printed paper
check sent through the U.S. Postal Service.
Who can be paid using the bill payment user interface?
Anyone in the fifty United States and territories who can
accept a check, with the exception of tax payments (such as
federal, state and local), court-directed payments (such as
alimony and child support) and any other government related
Can I pay bills to payees outside the U.S.?
No. Payments may only be made to payees within the fifty
United States and territories.
Can I use bill payment from outside the U.S.?
Bill payment provides you with peace-of-mind when you are
traveling for an extended period of time. If you have Internet
access with a secure browser, you may pay your bills while out
of the country.
What is the lead-time for processing payments?
The payee will be in receipt of payment within three (3)
banking business days for an electronic payee and five (5)
banking business days if the payee is paid by check.
Can I set recurring payments and what frequency is allowed?
Yes, you can set recurring payments by clicking the Schedule
Payments link and following the prompts. The frequency of
recurring payments can be weekly, bi-weekly, monthly,
semi-monthly, quarterly, semi-annually and annually.
Who handles customer support for bill payment?
Support is divided into two parts, so please determine the
nature of your inquiry and direct questions to the appropriate
party. For questions and issues regarding bill payment
processing, which includes researching payments, stopping a
payment, payment posting, etc., call our processor customer
support line at (800) 823-7555. General questions regarding use
of the bill payment user interface are handled directly by 1st
Credit Union of Gainesville's e-Service Administrator, at (352)
NOTE: This is just an overview to get you started. A more
extensive and detailed FAQ sheet can be accessed through the bill
payment website. Get started today!